![hugs-and-kisses hugs-and-kisses](https://honorsnacks.com/wp-content/gallery/gallery-1/thumbs/thumbs_hugs-and-kisses.jpg)
![img_1524_tracygracepackline img_1524_tracygracepackline](https://honorsnacks.com/wp-content/gallery/customer-service-reps/thumbs/thumbs_img_1524_tracygracepackline.jpg)
![img_1106_gracekinseywarehouse img_1106_gracekinseywarehouse](https://honorsnacks.com/wp-content/gallery/customer-service-reps/thumbs/thumbs_img_1106_gracekinseywarehouse.jpg)
To diffuse a difficult situation:
-give the customer a warm sincere hello with a smile.
–anticipate the customer’s complaint and head it off with a sincere comment. take the offensive with kindness.
-take the blame for the customer’s situation and empathize with them for their problem on behalf of your organization.
-solve the problems promptly