Did you know that when a customer complains about something, you have an even bigger problem? Studies done in the past show that only 1 in 27customers who has a problem with you or your service will complain. 26 will tell from 8-15 people each, but they won’t tell you. That means a minimum of 146 people will know about the problem someone had with your company, but you won’t!

Let your customers know you care. Encourage them to tell you about any problems and when they do reward them. Yes, reward them. Give them a free snack or drink…be creative… do something that counts! The key is to let them now you care and solve the problem immediately.

Your personality will become magnetic and customers will look forward to seeing you. When this happens, your job is no longer a task and everyone benefits!